Shipping Policy
Review how orders are processed, shipped, tracked, and supported.
Shipping coverage
Orders are intended for delivery within the United States. We currently ship to residential and commercial addresses within the service areas covered by our carrier partners.
Some remote regions, P.O. boxes, territories, or specific locations may be subject to additional delivery restrictions. If there is any limitation affecting the address provided, our team will contact the customer before shipment.
Processing time
Order processing begins after payment confirmation and verification of the order information.
The average processing time is 1 to 3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high demand, this timeframe may be subject to minor changes.
Estimated delivery time
After processing, the average estimated delivery time is 7 to 10 business days.
Orders may be shipped through carriers such as USPS, DHL, or another available logistics partner, depending on the destination and shipping method used.
Delivery dates are estimates and do not guarantee delivery on a specific date. Delays may occur due to factors beyond our control, including weather conditions, high carrier volume, holidays, operational issues, or exceptional circumstances.
Order tracking
When the tracking number becomes available, the customer will receive the information through the contact method provided with the order or through our support team.
Tracking may take several hours or up to a few business days to display movement after the shipping label is created.
We recommend checking the tracking information regularly until delivery is confirmed.
Address corrections
Customers are responsible for carefully reviewing the delivery address before completing the order.
If an error is identified, the customer should contact our support team as quickly as possible.
Address changes can only be made before the order has been shipped. Once the package has been handed over to the carrier, we cannot guarantee that the address can be changed or the package redirected.
Orders shipped to an incorrect address provided by the customer may require an additional shipping payment for reshipment.
Delivery attempts
Depending on the carrier and the destination address, one or more delivery attempts may be made.
If the carrier cannot complete the delivery, the package may be held for pickup at a local facility, returned to the sender, or scheduled for another delivery attempt.
Customers are responsible for monitoring the tracking information and following any instructions provided by the carrier.
Packages marked as delivered
If tracking shows that the order was delivered but the customer cannot locate the package, we recommend first taking the following steps:
- Check the entrance, porch, garage, and nearby areas around the delivery address.
- Check with family members, the front desk, building management, or neighbors.
- Review the delivery address used for the order.
- Wait up to 24 hours, as some carriers may mark a package as delivered shortly before the physical delivery occurs.
- Contact the carrier using the tracking number.
If the package still cannot be located, the customer should contact our support team so we can review the case.
Delayed packages
If the order significantly exceeds the estimated delivery timeframe, our team may begin a review with the carrier.
During the review, we may request additional information, such as address confirmation, the tracking number, and other order-related details.
Each situation will be reviewed individually based on the information provided by the carrier.
Lost or missing packages
When the carrier confirms that a package has been lost, our team will review the order and may provide a solution based on the circumstances of the case.
Depending on the outcome of the investigation, the available solution may include reshipment, replacement, or another applicable resolution.
Opening an investigation with the carrier does not automatically guarantee approval of a refund or reshipment.
Damaged packages
If an order arrives with damaged packaging or products, contact our support team as quickly as possible.
We may request photographs of the outer packaging, shipping label, and products received for review.
After verification, our team will provide information about the available resolution.
Return to sender
If an order is returned because of an incorrect address, an unsuccessful delivery, refusal of delivery, or another recipient-related issue, the customer should contact our support team.
A new shipment may be subject to an additional shipping fee, depending on the reason for the return.
Support
For questions related to shipping, tracking, delays, or delivery, contact us through our official customer-support channel.
Please have the name used for the order, the delivery address, and the tracking number available, when applicable, to help us assist you more efficiently.