A straightforward 60-day guarantee.
Eligible orders are covered under the published terms and conditions. Review eligibility and the request process before purchasing.
Clear steps and clear conditions.
The guarantee is not a promise of results. It is an order policy subject to the conditions published on this page.
Eligibility
Requests may be reviewed within 60 days of the purchase date, provided that the order was placed through one of our official sales channels.
For products to be considered eligible, returned items must comply with the conditions of the applicable returns policy.
Unused products must remain sealed, in their original packaging, with the original label intact, and without signs of alteration or damage caused after delivery.
Products that have already been opened or used may have the refund amount adjusted according to the quantity used, the condition of the remaining items, and the terms applicable to the order.
Requests submitted after the 60-day period may not be eligible for a refund.
How to request a review
- Contact customer support within the 60-day period.
- Provide your full name, order number, purchase date, and reason for the request.
- Wait for return instructions and authorization before mailing any product.
- Send eligible items by following the instructions provided by customer support.
- Keep the shipping receipt and tracking number until the review is complete.
- After the return is received, allow time for the products to be reviewed under this policy.
Products sent without prior authorization may delay the review process.
Return review
After receipt, the products may be inspected to verify:
- Returned quantity
- Integrity of the seals
- Condition of the packaging
- Presence of the original labels
- Consistency with the original order
- Quantity of products used, when applicable
If the products do not meet the policy requirements, the refund amount may be reduced or the request may be denied.
Review timeframe
After delivery of the return to our authorized address is confirmed, the estimated review timeframe is 5 to 10 business days.
This timeframe may vary when additional information or verification with the carrier is required.
Refund method
After the request is approved, the refund will be issued, whenever possible, through the same payment method used for the original purchase.
If that is not technically possible, customer support may request the information needed to use an alternative refund method.
After the refund is issued, banks, card issuers, or financial institutions may require additional business days before the funds become available in the customer's account.
Return shipping
When a return is requested because of customer preference, dissatisfaction with the product, or a change of mind, the customer is responsible for the return shipping cost, unless customer support provides different instructions.
When an error on our part is confirmed, such as an incorrect product, incorrect quantity, or an item damaged during shipping, our team will provide instructions for the specific case, including a return shipping label or replacement when applicable.
Refund amount
The approved amount may be adjusted when:
- Part of the product supply has already been used
- Only part of the order is returned
- Products have been opened
- Products or order components are missing
- Items are returned damaged or without the original packaging
- Non-refundable shipping charges apply under the policy
Any applicable adjustment will be communicated to the customer during the review.
Exclusions
The following may not be eligible for a refund:
- Requests submitted after the 60-day period
- Products returned without prior authorization
- Products without order identification
- Items damaged after delivery
- Altered packaging or products without the original labels
- Products missing from the declared return
- Returns that cannot be verified as delivered to our authorized address
Damaged products or incorrect orders
If the customer receives a damaged product, an incorrect quantity, or an item different from what was ordered, customer support should be contacted as soon as possible.
Photos of the product, outer packaging, shipping label, and other information needed for the review may be requested.
After verification, we may offer a replacement, reshipment, refund, or another appropriate resolution.