Returns Policy

Return eligibility

Customers may request a return within 60 days of the original purchase date, subject to the conditions outlined in this policy.

To be eligible for a return, any unused products must be returned in their original packaging, unopened, sealed, and with the original label intact.

Products that have been opened, used, altered, damaged after delivery, or returned without the original packaging may not qualify for a full refund.

Requests submitted after the applicable return period may not be accepted.

Requesting a return

Before mailing any item, customers must contact customer support and request return authorization.

Please provide:

• Full name used on the order
• Order number, if available
• Purchase date
• Products being returned
• Reason for the return

Do not mail products back without first contacting support. Unauthorized returns may delay processing or may not qualify for reimbursement.

Return address

Once the return has been authorized, eligible products should be sent to:

11870 62nd St N
Largo, FL 33773
United States

Customers should only use this address after receiving confirmation from customer support that the return has been approved.

We recommend retaining the shipping receipt and tracking number until the return and refund have been fully processed.

Return shipping

Unless the return is caused by an error on our part, such as receiving the wrong product or an incorrect quantity, the customer is responsible for return shipping costs.

Original shipping charges, when applicable, are generally non-refundable.

For confirmed fulfillment errors or eligible damaged items, our support team will provide instructions regarding replacement, reimbursement, or a return shipping label when applicable.

We strongly recommend using a trackable shipping service, as we cannot confirm receipt of packages that do not include tracking information.

Damaged or incorrect items

If your order arrives damaged, incomplete, or different from what was ordered, please contact customer support as soon as possible.

Do not discard the product, shipping box, labels, or packaging before the case has been reviewed.

Our team may request:

• Photos of the product received
• Photos of the shipping package
• Photos of the shipping label
• Description of the issue
• Order information

After reviewing the information, we may provide a replacement, corrected shipment, refund, or another appropriate resolution.

Opened or partially used products

If part of the order has already been opened or used, contact customer support before returning the remaining products.

Refund eligibility may depend on the number of products used, the condition of the remaining products, and the terms applicable to the original order.

Unused products must remain sealed and in their original condition in order to qualify for return.

Return inspection

Once the returned package is received, our team will inspect the products to verify that they meet the return requirements.

The inspection may include confirmation of:

• Product quantity
• Original seals
• Packaging condition
• Labels
• Order information

Returns that do not meet the applicable conditions may be denied or adjusted.

Refund processing

After the returned products have been received and approved, the refund will be processed using the same payment method used for the original purchase whenever possible.

Please allow approximately 5 to 10 business days for the return to be reviewed after it is received.

After approval, additional processing time may be required by the bank, card issuer, or payment provider before the funds appear in the customer's account.

Bank processing times are outside our control and may vary depending on the financial institution.

Refund amount

Approved refunds may be adjusted when:

• Part of the order has already been used
• Only part of the order is being returned
• Products are missing
• Products are returned opened or damaged
• Non-refundable shipping costs apply

Any applicable adjustment will be communicated to the customer during the return review.

Lost return packages

Customers are responsible for keeping proof of shipment and tracking information for returned products.

If a return package is lost before reaching our facility, we may be unable to issue a refund unless delivery to our return address can be verified.

Refused or unauthorized returns

Packages refused at delivery or returned without prior authorization may require additional review.

Whenever possible, customers should contact support before refusing a package or initiating a return.

Customer support

For return, refund, replacement, or damaged-order assistance, please contact our official customer support channel before mailing any product.

Our team will review the request and provide the appropriate instructions for the specific order.